Frequently asked questions

Owners who pay for a plan with spare places list them here. You pick a group, request it, and the owner sends you an invitation from inside the provider. You pay your share of the cost plus a small management fee, one month at a time.

Only when an owner accepts you. Requesting groups places a temporary hold on your card for the highest price among the groups you chose; if a group accepts, you're charged that group's price, and the rest of the hold is released straight away.

Owners are paid only after you confirm you have access. If access isn't delivered or stops working and it isn't fixed, you're refunded for the period you couldn't use.

Yes, up to three at once for the same service. The first owner to accept wins, you're charged once, and your other requests are cancelled automatically.

Any time from My subscriptions. You keep access until the end of the month you've paid for, and no further payments are taken.

Nothing. Owners pay no fees. The management fee is paid by the person joining, on top of the owner's contribution.

People aged 18 or over in the UK. All prices are in pounds sterling.